Contact us

Contact Us

At Zombillion Casino, we understand the importance of having a reliable and accessible support system for our players. Our goal is to provide you with prompt assistance whenever you need it.

Support AvailabilityWe are available 24/7 to help with any questions or issues you may have. You can contact us via live chat, email, or through our dedicated responsible gambling page.

Live Chat Support

Our friendly and knowledgeable support team is always ready to assist you with any queries. Our live chat service is available on both desktop and mobile devices.

• Response times: We aim to respond to all live chat messages within a few minutes.
• Availability: Our live chat service is available 24/7, every day of the year.

Email Support

If you prefer to contact us via email, we have a dedicated team ready to help. Please note that response times may vary depending on the complexity and volume of inquiries.

• Response times: We aim to respond to all emails within 2-4 hours.
• Availability: Our email support service is available 24/7.

Help Centre

Before contacting us, we recommend checking our comprehensive Help Centre for answers to common questions. You can find detailed information on various topics, including:

• Account management
• Payment methods
• Bonus and promotions
• Technical issues
• Responsible gambling

Verification Support

If you need assistance with account verification or have concerns about your player status, please contact us through our dedicated responsible gambling page.

Responsible Gambling Assistance

We take responsible gaming very seriously. If you're experiencing problems related to compulsive playing or other issues, we are here to help. You can find more information and support resources on our responsible gambling page.

• Contact us: We encourage you to reach out if you need assistance with managing your account settings, setting deposit limits, or taking a break from gaming.
• Resources: For additional support, please visit the GamCare website or contact them directly.

Technical Support

If you're experiencing technical issues such as connectivity problems, laggy gameplay, or other technical difficulties, please let us know. We'll do our best to troubleshoot and resolve the issue.

• Contact: You can reach out through live chat, email, or use our Help Centre for self-service options.
• Availability: Our dedicated team is available 24/7 to assist with technical issues.

Complaint or Dispute Guidance

We strive to provide an exceptional gaming experience. If you're not satisfied with your experience, please let us know so we can make things right.

• Contact: Please use our live chat service or email support.
• Resolution timeframes: We'll work diligently to resolve all complaints and disputes as quickly as possible.

Communication Response Expectations

We aim to provide timely responses to all inquiries. However, the speed of our response may vary depending on factors such as volume, complexity, and your preferred contact method.

Mobile Support Accessibility

You can access all support channels from both mobile devices and desktops.

• We've optimized our website for seamless user experience across various platforms.
• Our Help Centre is accessible via our website or mobile app.